Background
Crisis & On-call Management

Mobilization

Alert the right people, at the right time, on the right channel.

Our automated mobilization platform guarantees the rapid and reliable distribution of your critical alerts. Technical on-call, security incident or crisis management — ensure no alarm goes unanswered.

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On-premise
SaaS
Cloud

Responsiveness and Traceability

The Swissdotnet mobilization solution integrates natively with our supervision and transmission systems to deliver a complete and secure alert chain.

Multi-channel

Voice calls (VoIP), SMS, pager and email — all channels managed from a single platform.

Smart scenarios

Define call cascades and automatic escalation rules in case of no response.

Real-time tracking

Monitor the status of active mobilizations and responder acknowledgments.

Group management

Manage your teams, on-call schedules, priorities and contact details.

How it works

From alarm to report in 5 steps

  1. 1
    Detection — A fault or alarm is detected on site.
  2. 2
    Transmission — The transmitter, supervisor or API immediately forwards the signal.
  3. 3
    Scenario — The platform identifies the scenario and selects the contacts to notify.
  4. 4
    Mobilization — Responders are contacted, with automatic follow-up if there is no reply.
  5. 5
    Report — The manager receives a detailed report with the full intervention history.
Mobilization diagram

Integration & Flexibility

An open platform that adapts to your existing infrastructure, with multilingual voice synthesis (TTS) and redundant multi-server operation.

Trigger sources

  • OnSphere (supervision)
  • IP alarm transmitter
  • Secure REST API

Notification channels

  • VoIP / Telephony (local SIM card)
  • SMS online / offline
  • Pager
  • Email

Acknowledgment modes

  • By phone (DTMF keypress)
  • By SMS
  • Via web interface

Ready to never miss an alarm again?

Contact our experts for a demonstration or browse our technical documentation.